PEACE OF MIND GUARANTEE:
There's a lot of choices when it comes to buying pet products online and we understand returns can happen. Here at k9warehouse.com we strive to provide outstanding customer service and will be with you throughout the entire customer experience. If for any reason you're not 100% satisfied with any of your purchases we'll refund you 100% of your money.
We accept returned exchanges, if you notify us at firstname.lastname@example.org within 30 days after your package has been delivered (according to the tracking information provided).
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 30 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product's manufacturing defects to email@example.com. If the case is deemed valid, we will cover related cost to deliver a replacement!
**Please also include your invoice number/order number for us to match up your order in the system
*** Please enclose in the return package, your order info and state clearly if you would like a replacement or refund.
The following information is needed as evidence for us to process your request quicker:
1) Order number
2) Your email address you used to order
3) Return shipment tracking number
4) Reasons for return
Please send the information to us via email at firstname.lastname@example.org. You should also enclose it in your returned package for us to match your order. Without the evidence, your package maybe recognized as unidentified mail.
Do you have questions? Please email us right away and we'll respond within hours!
Give us a try and see the difference yourself!